Shuttered airport shuttle company Eight Black issued a response to confused customers Tuesday afternoon, apologizing for not including information about voucher refunds when it announced its abrupt closure on Friday.
The statement, signed by owner and founder Simon Chen, is posted on the company’s Facebook page and website.
“I sincerely apologize for not including information about how we would handle vouchers in our previous email regarding the closure of our shuttle business. That was an incredibly difficult day for me professionally,” it reads. “We are actively working on a system to manage the refund process, and it is my full intention to refund every single customer, no matter how long it takes. I know this situation has been a letdown for you and for the Boulder County community.”
According to the response, customers who fill out the voucher refund request form will be contacted by the company with details on how the refund process will work. Customers who purchased vouchers from the most recent sale will receive refunds first. It may take up to 12 months to refund everyone, the announcement says.
“If we can make it happen sooner, we will,” Chen said in the statement. “I am truly sorry for any inconvenience caused by the closure of the shuttle service.”
The Times-Call has reached out to Chen for comment.
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